Highway incident management protocol memorandum of understanding
The purpose of the MOU is to ensure the Transport Agency and Emergency Services have a common operational protocol to deal with incidents on the highway to ensure the effective and efficient resolution of incidents.
Key result area guidelines
The NOC specifies the Key Result Areas (KRA) and Key Performance Indicators (KPI) to be measured to evaluate the overall performance of the Contractor.
The guideline supports the framework for assessing a Contractors’ performance against the key performance indicators in Network Outcome Contracts. Using the framework described in the guideline allows all the parties to these Contracts to measure their performance consistently and accurately.
State highway network outcomes contract visual audit guideline
The guideline provides guidance on interpretation of the Operational Performance Measures (OPM) within the Network Outcome Contract and describes how these should be assessed in the field.
Winter services requirements
The Winter Service RequirementsWinter Service Requirements details the operational requirements in place in order to deliver the required level of service within those areas where winter weather conditions have an impact on the operation of the network.
Z series
The following Z series are referenced within the Network Outcomes Contract:
- Minimum standard Z/1 – Consultants project quality plan
- Minimum standard Z/5 – Health and safety compliance notice
- Minimum standard Z/44 – Risk management
For further information contact HNONetworkOutcomesContractGMG@nzta.govt.nz .