Note: If your complaint is about the amount you have been charged, you will need to contact the taxi company and/or the Ministry of Consumer affairs directly.
If your complaint involves criminal activity please contact the Police.
We continuously aim to improve the quality of transport services provided to New Zealanders and understanding your concerns will help us identify areas for improvement.
If you wish to lodge a complaint, please select from the choices below and the person best able to help you will be in touch within two working days. If you have a comment or some feedback for us, please get in touch .
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