Ways to get in touch
Common questions
Find answers to our most commonly asked questions.
| Is the Toll Road website operational? | Yes, the system is operating. If you have any issues paying your toll or accessing your account please contact us |
| What do I do if I'm having trouble setting up a Toll Road account? | Please call us on 0800 40 20 20. |
Where can I pay for my toll with cash or EFTPOS? | You can pay over the counter for your toll using cash or EFTPOS at selected BP and Caltex stations. The list of participating BP and Caltex stations is on our Toll roads pages . |
| Where’s the nearest agent? | Find a driver licensing agent in your area |
| How can I tell you my new home or company address? | You can change your address online. |
| I haven’t received my vehicle licence (rego) label yet. What do I do? | If you still haven't received your licence label call us on 0800 108 809. |
| Where can I find a list of CoF (certificate of fitness) agents? | Use this interactive map to find a CoF agent in your area. |
| Where can I find a WoF (warrant of fitness) agent? | There are around 3200 WoF agents in New Zealand. Look in the Yellow Pages (external link) to find your nearest agent. |
Feedback and complaints
Call us
Our contact centres are open Monday to Friday, 8am–6pm (8am - 8pm for Tolling enquiries). We're also open Saturday and Sunday, 9am to 5pm for Tolling enquiries only.
We aim to reply to you within three working days of receipt, but we may take longer to respond if there’s a public holiday. If your enquiry is urgent please call us on the relevant number below.
Contact centre | Freephone number |
Driver licensing | 0800 822 422 |
Tolling | 0800 40 20 20 |
Road user charges | 0800 655 644 |
Latest highway information (24/7) | 0800 44 44 49 |
Motor vehicle licensing and registrations | 0800 108 809 |
Overdimension permits | 0800 683 774 |
Practice | 0800 772 284 |
If you’re calling from overseas | +64 6 953 6200 |
Media enquiry?
For media enquiries, talk to one of our media team .
Our offices
Palmerston North Office
Level 3, 43 Ashley Street
Palmerston North
Private Bag 11777
Palmerston North 4442
New Zealand
Telephone: 64 6 953 6396
Fax: 64 6 953 6203
National Office
Victoria Arcade
50 Victoria Street
Private Bag 6995
Wellington 6141
New Zealand
Telephone: 64 4 894 5400
Fax: 64 4 894 6100
Whāngārei
Walton Plaza, 1st Floor
4 Albert St
Whāngārei
Private Bag 106602
Auckland 1143
New Zealand
Telephone: 64 9 430 4355
Fax: 64 9 459 6944
Please note: state highways services only from this office
Auckland
Level 11, HSBC House
1 Queen Street
Private Bag 106602
Auckland 1143
New Zealand
Telephone: 64 9 969 9800
Fax: 64 9 969 9813
Hamilton
Level 1, Deloitte Building
24 Bridge Street
PO Box 973, Waikato Mail Centre
Hamilton 3240
New Zealand
Telephone: 64 7 958 7220
Fax: 64 7 957 1437
Tauranga
3rd Floor
Harrington House
32 Harington Street
Tauranga 3110
PO Box 13-055
Tauranga Central
Tauranga 3141
Telephone: 07 927 6009
Fax: 07 578 2909
Napier
Level 2, Dunvegan House
215 Hastings Street
PO Box 740
Napier 4140
New Zealand
Telephone: 64 6 974 5520
Fax: 64 6 974 5529
Wellington
Level 9, PSIS House
20 Ballance Street
PO Box 5084, Lambton Quay
Wellington 6145
New Zealand
Telephone: 64 4 894 5200
Fax: 64 4 894 3305
Blenheim
Marlborough Roads
Level 1, The Forum
Unit 2.4, Market Street
PO Box 1031
Blenheim 7240
New Zealand
Telephone: 64 3 520 8330
Fax: 64 3 577 5309
Note: we do not provide licensing at this office
Christchurch
Airport Business Park, Unit C
92 Russley Road
PO Box 1479
Russley
Christchurch 8140
New Zealand
Telephone: 64 3 964 2800
Fax: 64 3 964 2793
Dunedin
Level 2, AA Centre
450 Moray Place
PO Box 5245, Moray Place
Dunedin 9058
New Zealand
Telephone: 64 3 951 3009
Fax: 64 3 951 3013