The Transport Agency has launched its new website after a major upgrade that included extensive user-testing to ensure it was both user-friendly and responsive.
Channels Services Manager Paul Giles says the new website was designed to make it easier for customers to do business with the Transport Agency, and to find the information they are looking for using any device.
“The majority of our customers access the website via devices such as smartphones and tablets rather than from a desktop computer, so the refresh needed to be responsive and adapt to whatever device people accessed it from, giving them a better experience,” says Paul.
The website also includes new sections that will help people to make smart travel choices.
“The new traffic and travel information section allows travellers to see where the major road works or hold-ups are on the network, for instance, so they can plan their journey accordingly.”
New online payment channels are also easier to use – greatly benefiting those relicensing their vehicles.
“People will be able to save both time and money if they renew their regos online,” says Paul. To renew your rego, or access any of the Transport Agency’s online services, visit www.nzta.govt.nz/online .
Paul says the team responsible for managing the website upgrade spent a lot of time on user-testing and, through that process, simplified the look and feel of the site.
“Initially the visual design incorporated a lot more images, but users in the testing phase found these distracting, and made it harder for them to find what they were looking for. We took that on board and trimmed back the visual elements of the site. As result, we think we have created an incredibly user-friendly website. Like anything, there is always room for improvement and are always open to customer feedback that can make the site even better”.
Send your feedback to channels@nzta.govt.nz .
Better public services
Better public services
The Transport Agency website redevelopment is part of the Government’s 'Better Public Services' goal of ensuring New Zealanders can complete their transactions with government easily in a digital environment. The Transport Agency is one of eight major service delivery agencies jointly committed to working together to deliver on this goal.
For more information see Better Public Services Result 10 on the Department of Internal Affairs website.website