As case studies are developed and presented to the sector, we’ll load them here to make them easily accessible for road controlling authorities.

Case studies on specific projects that are developed and presented to the sector are uploaded here to make them easily accessible for road controlling authorities.

Tairawhiti Roads Collaboration

Tairāwhiti Roads is a unique new collaboration that manages the roading assets of the NZ Transport Agency and Gisborne District Council (GDC) under one shared business unit – bringing together the asset management and decision making for the region’s roads in close proximity to the assets, customers and suppliers.

• Tairawhiti Roads - summary
• Tairawhiti Roads - case study

Lag measures vs real time measures

The Wanganui District Council have implemented a fault identification process for unsealed and sealed pavements that identifies all faults and prioritises them.

• Lag measures vs real time measures – summary
• Lag measures vs real time measures – case study

RATA collaboration

With the goal of “achieving best practice road asset management within the Waikato by improving capability, capacity and outcomes through effective collaboration”, the RATA collaboration is successfully working towards resolving common issues in achieving regional alignment in asset management.

• RATA collaboration – summary
• RATA collaboration – case study

Maintaining and renewing sealed pavements under the ONRC

The customer focused service levels of the ONRC require a modified approach to traditional asset management if they are to be delivered effectively and efficiently. This case study helps to illustrate how the focus is on outcomes, not on outputs.

• Sealed pavements under ONRC – summary

• Sealed pavements under ONRC – case study

Reporting on mandatory non-financial performance measures – a Waikato guideline

The Waikato local authorities have developed a guideline based on agreed processes and data sources to be used to report on the Department of Internal Affairs non-financial performance measures. A consistent framework will allow benchmarking of outcomes.

• A Waikato guideline – summary

• A Waikato guideline – case study 

• A Waikato guideline – guideline document

Incorporating ONRC into asset management planning

An example of how a rural district council has initially applied the One Network Road Classification (ONRC), customer levels of service and performance framework.  It outlines the challenges and learnings that have been encountered, and how these will be addressed for the 2018 update of council’s roading asset management plan.

• Incorporating ONRC into AMP – summary 

• Incorporating ONRC into AMP – case study 

Strategic decision-making tool for transport asset renewals

The strategic decision-making tool explores different options for asset renewal programmes by considering asset condition, risk profiles and an acceptable backlog of renewal work, across a number of asset categories. The aim is to have a prioritised renewal programme targeting optimal outcomes.

• Strategic decision-making tool for transport asset renewals – summary

• Strategic decision-making tool for transport asset renewals – case study

Improved option selection

Rehabilitation treatments are part of maintaining our road network, but how do we ensure value for money? The answer is a robust analysis of whole of life costs associated with each treatment option.

• Improved option selection – summary 

• Improved option selection – case study

RIMS risk guide implementation

Risk is a key area of focus for the management of any road network. RIMS have produced the best practice guidelines for risk management on road networks and this case study demonstrates how this was applied on a local authority network as part of their asset management plan review.

• RIMS risk guide implementation – summary 

• RIMS risk guide implementation – case study 

Forward works programme optimisation

Sealed road maintenance and renewals work forms a significant component of most road controlling authorities’ expenditure. This case study looks at optimisation tools provide authorities with the means to identify the level of investment required to target specific levels of service and to cost effectively manage risk.

• Forward work programme optimisation – summary 

• Forward work programme optimisation – case study

Bridge management framework

A case study to assist roading managers seeking to better understand the critical bridge vulnerabilities on their network and to make better value bridge investments on low volume transport systems through improved, and less subjective, multi-criteria based assessments and analytical methods.

• Bridge management frameworks summary – managing risk and ensuring value for money

• Bridge management frameworks – managing risk and ensuring value for money 

RIMs traffic counting guidelines

Robust traffic data required to develop credible works programmes and funding applications can be best provided by implementing the RIMs traffic counting guidelines and RAMM traffic counting module.

• Traffic counting case study summary 

• Traffic counting case study

• How to configure MetroCount to upload to RAMM stage 1 

• How to configure MetroCount to upload to RAMM stage 2 

NZ Transport Agency programme review process

The Transport Agency’s review and prioritisation process has delivered savings of 10% by ensuring consistent treatment selection and intervention timing across renewals programmes on all state highway networks

• RAPT case study summary 2013 

• RAPT case study 2013 

Auckland Transport street lighting review

Energy efficient LED lighting and bulk purchasing of energy are two initiatives that will provide immediate benefits in a street lighting network.

• Energy efficiency initiatives: Auckland Transport street lighting case study summary

• Energy efficiency initiatives: Auckland Transport street lighting case study 

Traffic bulletin for the week  3 June - 9 27 May - 2 June 

DETOUR MAPS

Southbound Takanini Papakura Detour Map

Southbound Manukau Takanini Detour Map

Northbound Takanini Manukau Detour Map

Northbound Papakura Takanini Detour Map

Have your say about the SH3 – SH37 proposed new speed limits

The NZ Transport Agency is reviewing the speed limits on State Highway 3 and State Highway 37 in the Hangatiki and Waitomo areas as part of the Waikato Regional Transport Committee’s Speed Management Project.

Please share your views with us by 1 July 2016.

What is proposed

• SH3 – Reduction in the speed limit from 100km/h to 80km/h from 500m north of the intersection with SH37 to 500m south of the intersection with SH37
• SH37 – Reduction in the speed limit from 100km/h to 80km/h from the intersection with SH3 for the entire length of SH37 finishing at the 50km/h speed limit 160m east of Waitomo Valley Road. 

Download the map

Overview

The aim of this proposal is to reduce deaths and serious injuries along a heavily trafficked route which is popular with visitors. A significant number of these drivers may be unfamiliar with New Zealand driving conditions, and a number of campervan and slower vehicles also use the route and intersection. Not all risks on roads are visible to drivers and often roads are not easy to read. Lowering travelling speeds is one way to reduce risk.

This aim is expected to be achieved with two approaches that complement each other:

1. Reducing the speed limit from the current open road 100km/h limit to an 80km/h speed limit, and 
2. Physical measures either completed or underway including: the recently constructed roundabout at the intersection of SH3 and SH37; and a range of safety improvements now under construction along the SH37 corridor including roadside barriers, signs and markings, shoulder widening and other improvements.

SH3 supporting information

• The intersection has a lot of traffic, much of which is visitors who may be unfamiliar with the roads, with some driving slower vehicles such as campervans, which they may be unused to driving
• The lower proposed speed limit will help maintain lower speeds on the approach to and through the newly constructed roundabout. 
• The proposed 80km/h speed limit is consistent with speed limits at other rural roundabouts in New Zealand, and with the proposed speed limit recommendation for SH37
• Speed surveys taken along the route show good compliance with the lower proposed speed limit

SH37 supporting information

• Injury crash rates are higher than predicted for the volumes of traffic and road infrastructure
• Based on a Safe System approach a reduction in speed would significantly help reduce deaths and serious injuries along this route because the likelihood of a loss of control crash is reduced and the severity of impact is lower if a crash does occur
• The route has challenging topography including curves which naturally limit driver speeds
• The route is a highly trafficked highway with visitors who may be unfamiliar with the roads and some may be driving slower vehicles which they may unused to driving
• Speed data shows traffic is typically travelling under the current 100km/h speed limit, confirming a higher limit is less appropriate in this area.

SH3 – SH37 proposed new speed limits feedback form

MetService recently completed the commissioning of the Automated Weather Station and webcam on the Leith Saddle, aiming to improve road weather forecasting and communications provided by the Transport Agency.

The new service will help reduce delays for road users when the motorway ices up or when it snows, said Graeme Hall.

The web cameras and weather station are now “live” and the images can be seen on the MetService web page and after Queen’s Birthday weekend on the Transport Agency’s pages. Single images will be uploaded every four minutes on the Transport Agency web pages. (Existing Transport Agency web cameras for Dunedin are on Andersons Bay Road, and Caversham.)

“The weather station and web cameras will let people see before they leave home what the road is like, the temperature of the road and if anti-freeze has been applied.

“From 1 July, an electronic message board will also let drivers know at Palmerston what the conditions are like,” said Mr Hall. “On top of this, our maintenance contractor will have machinery to tow any vehicles blocking the motorway from 1 July. This was the reason for increased delays last year, even after the snow had been cleared.”

The contracting team would also be stationed at each end of the motorway to police the no-towing vehicles rule in serious winter weather conditions like snow and ice from 1 July.

The capital cost of the new winter safety measures is around $75,000, said Mr Hall.

The Transport Agency ran meetings in July last year with regular users of the road to work out which safety and information measures would help them the most.

The new solar-powered weather station on the Leith Saddle – the highest point on Dunedin’s Northern Motorway.

Traffic volumes are typically significantly heavier at the beginning and the end of long weekends and holiday periods, so the Transport Agency’s travel information team has crunched the numbers from previous holiday periods to show where and when traffic is likely to be heaviest so people can make more informed decisions about the best time to travel to avoid the queues.

Transport Agency journey manager Liam Ryan says thousands of people are expected to hit the roads in the Waikato and Bay of Plenty region over the long weekend.

“For example, last Queen’s Birthday weekend traffic peaked in our usual busy locations on SH2 near Mangatawhiri, returning over the Kopu-Hikuai Road (SH25A) and through Huntly on SH1,” he says.

“If everyone plans their travel in advance, and thinks about the best time to get on the road, it will ease stress and reduce the need to hurry, making for a safer and more enjoyable journey.

“We know from previous holiday periods that people are using our previous holiday hot spot information to help plan their travel, but we also want to remind people that the hot spot predictions, which are based on previous congestion times, should be used alongside real time travel information."

 “We will have a range of technology and teams of people working throughout the break to monitor traffic flows and incidents on the state highway network to provide up to the minute and accurate information on the best times to travel and less congested routes."

Weather will also play a big role in determining the busiest peaks for people returning home again, so using real time travel information is the best way to get up to date and accurate information about email notifications about road and traffic conditions. Check the Traffic and Travel pages at www.nzta.govt.nz

Mr Ryan says roadworks would be put on hold across the Bay of Plenty and Waikato regions over the long weekend, however some work would continue at the intersection of SH3 and SH21 near the Hamilton Airport.

“Our contractors are putting the final touches on a new roundabout to ensure it is finished for Fieldays,” he says.

We strive for excellence in everything we do, and we’re delighted to have won national and international awards. This independent recognition the work we do for New Zealand is reaching the high standards we aim for.

This page details some of the recent awards with which we have have been recognised, alongside our partners, by a number of industry and professional bodies for innovation and best practice.

New Zealand Institute of Landscape Architects Awards 2015

Sam Bourne and Jacque Bell

Highway and Network Operations Environment and Urban Design team, together with Boffa Miskell and Isthmus, took out the 2015 New Zealand Institute of Landscape Architects Award for landscape publications.

In announcing the award, the institute said the Urban Design and Landscape Guidelines are ‘two visually engaging documents, which focus on ensuring appropriate environmental and landscape outcomes are achieved around state highways. They are comprehensive in nature and work to clearly articulate the Transport Agency’s commitment to the New Zealand Urban Design Protocol and, subsequently, to broader landscape and environmental expectations and outcomes.’

Planning Institute Awards 2015

The Transport Agency and Hamilton consultancy Bloxam, Burnett and Olliver were the big winners at the 2015 Planning Institute Awards.

Creative advertising judged best in the world

In 2014 we received worldwide recognition for road safety advertising, with our advertising agency, Clemenger BBDO, picking up several prestigious national and international awards for ‘Mistakes’ and ‘Blazed’.

The ‘Mistakes’ advert shows that we share the road with others so the speed a person chooses to travel at needs to leave room for any potential error – whether it’s theirs or someone else’s. The advert ‘Blazed’ challenges perceptions about drug driving.

The Cannes Lions are the world’s biggest advertising awards, celebrating the best ideas changing the way brands interact with their customers. This year our speed advert ‘Mistakes’ and drug driving advert ‘Blazed’ won three Gold Lions, two Silvers and a Bronze award.

This success follows on from the New York Festival and One Show international awards, where our speed advert ‘Mistakes’, and our two drug-driving adverts ‘Blazed’ and ‘Expert Opinion’ received one grand prize, five first place, two second place, five third place and six finalist awards. At the One Show, we were awarded Gold for ‘Mistakes’ and Bronze for ‘Blazed’.

Continuing on the international front, TED, a global not-for-profit agency devoted to spreading ideas, selected our speed advert ‘Mistakes’ as one of the 10 winning ads to profile during their 2014 TEDActive conference in Whistler, Canada.

‘Blazed’ also won Gold at this year’s Australian Gold Awards.

Closer to home, ‘Blazed’ took out a number of prestigious New Zealand awards, including Gold at the Beacon Awards (NZ Media Awards). It also won over judges at the 2014 Axis Awards, winning Best Ad of the Year, along with a swag of supporting awards, including one Grand Prix, four Golds and three Bronzes.

We also had online success, with our interactive driving game picking up Gold and a Craft award at the NZ Direct Marketing Awards.

Jennie Gianotti, Manager of Network User Behaviour, says the ‘Mistakes’ advert in particular has had an impact internationally. ‘We’ve had requests from several countries to use our “Mistakes” concept and advertising, which tells us that speed is a universal road safety issue and that New Zealand’s ads are setting the benchmark around the world.’

Public Relations Institute of New Zealand (PRINZ) Awards 2013

The Transport Agency gained two awards at the 2013 PRINZ Awards.

The Transport Agency gained two awards at the 2013 PRINZ Awards.

The communications team for the Manawatū Gorge road closure won in the Issues, Crisis or Emergency Management category. The judges said it was a fantastic example of back-to-basics communication but with a creative twist.

The other win went to the give way rules change campaign in the Government or Quasi-Government Public Relations category. The judges said it was a well presented project, with some smart thinking included.

The annual PRINZ Awards recognise and reward outstanding public relations and communication management projects in New Zealand. They are the country’s only dedicated public relations and communication management awards.

Chief Information Officer of the Year Award 2013

Leadership and innovation at the Transport Agency was recognised with our own Craig Soutar winning the Chief Information Officer (CIO) of the Year award in June 2013.

The award is a prestigious one, and Craig was competing against finalists from companies such as Beca and Meridian Energy. It recognises New Zealand CIOs who show innovation and have key successes that fit with their company’s overall business strategy.

The judges said ‘Craig is a role model CIO and makes a significant contribution to the IT industry in New Zealand. He demonstrates leadership, innovation and strong influencing skills.’

Craig acknowledges the culture at the Transport Agency that has allowed him and his IS teams to be successful. ‘A wonderful responsibility for leaders is to set conditions and create a culture for people to thrive and be all that they can be.’

Finance Team of the Year and Public Sector Chief Financial Officer 2013

Up against strong competition from Westpac and Mighty River Power, the Transport Agency Finance team came out on top as ‘Finance Team of the Year’ at the Chief Financial Officer (CFO) Summit in March 2014. The judges felt that the transformation and modernisation of the Transport Agency’s finance function is a benchmark for the public sector. The award was sponsored by the Institute of Chartered Accountants.

The institute also recognised Paul Helm, Chief Financial Officer, at the Transport Agency, as the 2013 Public Sector CFO of the Year, at its annual awards ceremony in late 2013.

This award is open to all public sector CFOs and Paul was up against stiff competition from the Ministry of Education and the Auckland Health Alliance. The judges commented that, ‘Paul has taken the finance function through significant change since 2009 and has demonstrated inspiring leadership and integrity during the transition.’

Paul acknowledged his team, other leaders and decision makers in the Transport Agency for their support in making important changes to financial systems over the past few years.

Manawatū Contact Centre Awards 2013

The Transport Agency’s contact centre received top honours this year at the Manawatū Contact Centre Awards, collecting three awards – the prestigious Contact Centre of the Year award, Customer Service Representative of the Year for Steve Williams and Trainer of the Year for Lynne Wrench.

Being recognised as Contact Centre of the Year isn’t a new experience for the Transport Agency, having won in 2011. The judges commented that the Transport Agency contact centre ‘continues to run like a well-oiled machine’. The achievements demonstrate that the focus on customers continues to make a difference.

The annual awards are open to over 30 contact centres in the Manawatū/Horowhenua area and a ceremony was held to present winners with their awards in front of 240 peers.

Customer service representative Steve Williams was praised for his winning phone manner and willingness to go out of his way ‘to make the customer experience a positive one and provide them with more than expected’, the judges said.

They said that trainer Lynne Wrench brought a ‘refreshed, energised and very passionate style of training to the Transport Agency. She’s a holistic and flexible teacher and easily able to modify her approach to group and individual needs.’

Michelle Charlton, Manager of Customer Information, said having a high number of finalists and winners is a real achievement. ‘To win three prestigious awards is icing on the cake! To be recognised by our peers and the contact centre industry for the level of service we give to, and commitment we have for, our customers is outstanding’.

‘We continue to put the customer at the heart of our business and it’s really making a difference.’

Overview

As a Government entity investing public money,part of HNO’s value proposition we mustseek to have robust decision making processes in place to give our investors, citizensinvestor colleagues, partners and external stakeholders full confidence in the investment decisions that we make. make. We aim for our decision making processes to be streamlined and transparent to enable us to effectively deliver our key services to our customers.

QualityWe want to demonstrate that we are a high performing business with a reputation for great investment decisions and a ‘safe pair of hands’. The more robust the decision making means we:process becomes, the greater HNO’s reputation will be for our implementation of the process. This will be reflected in a higher level of trust in HNO to deliver efficient, safe and responsible highway solutions for our customers.

• identify and pursue those investments on the state highway that will provide the best solutions
• robustly debate and consider trade-offs and risks in our investment making decisions at each business case phasestage
• have clear significance/risksignificance/risks thresholds for our investment making decisions and associated escalation processes
• arebe fully auditable and transparent in all our decision making. 

The project assurance and approval process has been developed to support quality decision making.achieve this purpose. It aims to provide the tools and the guidance for HNO teams to make investment decisions fully auditableundertake and transparent. It does not set out technical requirementsrecord engagement internally and obtaining approvals for each phase of the business case. For this information, see each phase page in the Processes section or each subject page in the Technical disciplines section. development and delivery phases.

The core principles to be applied for using the project assurance and approvalPAA process are as follows: are:

1. The projectbusiness case manager needs toshall maintain an auditablea good record of the engagement undertaken and decisions made in accordance with delegations, significance and risk parametersthe approvals obtained on the project file on the forms provided.
2. NZ Transport Agency'sAgency’s significance policy has been applied 
3. A 'no surprises' approach to engagement with project stakeholdersshall be considered through the business case phases, and advisors. 

Key elements

Summary of engagement - project managers must record engagement throughout the business case process. This form is one way to do this if another record is not already in use for the project. It becomes useful for transitioning project phases. 

Price level adjustment - the form used to request price changes for a project. 

SHPRC resolution - record of resolutions of the State Highway Programme Review Committee. Where there are specific actions or decisions associated with a particular funding request or the investment or issues are significant to document individually. 

SHPRC bulk resolution - record of resolutions of the State Highway Programme Review Committee. Generic bulk approval where the are no issues.

Activity reporting (BUDMT/VAC/NLTP) template - adaptive template which provides project managers with a framework to address the necessary questions that decision makers are seeking at the different phases of the project lifecycle throughsignificance assessment recorded on the forms provided.

It is expected that this guidance will be updated on a quarterly basis for the first year as feedback is received from users, and as the process becomes embedded. Business case managers should refer to the online documentation frequently to ensure they are using the most up to date forms and guidance.

See the next phase. PAA process overview for more information.

The information board outlining the history of the road will also be updated to reflect the name of the pass.

The NZ Geographic Board advised that Remutaka Pass will be the name of the pass only, and that the names for Rimutaka Hill and Rimutaka Range and Rimutaka Hill Road are unchanged.
More information about Remutaka Pass is available on the LINZ website http://www.linz.govt.nz/regulatory/place-names/place-name-consultation/13046

Any queries about the New Zealand Geographic Board’s decision should be directed to the LINZ media team on 027 566 5251 or media@linz.govt.nz

Driving needs your full attention. Driver distraction is a serious road safety issue. Essentially, anything that diverts a driver's attention for more than two seconds can significantly increase the likelihood of a crash or near-crash.

Distraction occurs when a driver’s attention is diverted away from concentrating on driving, towards competing events, objects or people.  

In 2013, driver inattention/distraction was a contributing factor in 21 fatal crashes, 170 serious injury crashes and 1133 minor injury crashes.

 

Keeping your mind on the task

Driving requires your complete attention. You need to keep control of your vehicle at the same time as maintaining an awareness of your surroundings and potential hazards.

There are many causes of inattention while driving, including:

• mobile phones

• music devices such as radios, CDs and iPods

• driver information screens and GPS devices

• food and drink

• other passengers

• scenery.

• Switch mobile phones OFF when driving. It is illegal to send or receive text messages or calls on hand-held mobile phones while driving.

• Make sure your car's windscreen and mirrors are clean and adjust all of the controls (including radio/stereo) before setting off, or pull over safely to do so.

• If you're unfamiliar with the route, check on a map before starting the journey or have someone read out directions. If you need to look at the map, safely pull over to the roadside.

• Take regular breaks rather than eating, drinking or smoking while driving.

• Ask passengers to be quiet if you're having difficulty concentrating.

Take a look at our current driver distraction advertising campaign
Check out Auckland Transport's distraction material

Driver distraction is a serious road safety issue. This infographic demonstrates the consequences of distraction, when peak time crashes occur, what the biggest distractions are and ways to avoid them when driving.

Download the infographic

Download the infographic in:

• colour
• black and white
• greyscale.

 

Traffic data booklets and state highway traffic volumes by region

1. 2 011 to 2015 - 85 pages
2. 2011 to 2015: Appendix A - 122 pages
3. 2010 to 2014 — 97 pages, 8.3 MB
4. 2010 to 2014: Appendix A — 118 pages, 7 MB
5. 2009 to 2013 — 90 pages, 7.8 MB
6. 2009 to 2013: Appendix A — 121 pages, 3 MB
7. 2008 to 2012 — 69 pages, 8.8 MB
8. 2008 to 2012: Appendix A — 120 pages, 3.4 MB
9. 2007 to 2011 — 65 pages, 7 MB
10. 2007 to 2011: Appendix A — 56 pages, 1.6 MB
11. 2006 to 2010 — 66 pages, 7.6 MB
12. 2006 to 2010: Appendix A — 56 pages, 2.7 MB
13. 2005 to 2009 — 103 pages, 1.3 MB
14. 2004 to 2008 — 97 pages, 1.8 MB
15. 2003 to 2007 — 47 pages, 452 KB
16. 2002 to 2006 — 49 pages, 803 KB
17. 2001 to 2005 — 25 pages, 212 KB
18. 2000 to 2004 — 24 pages, 392 KB
19. 2003 — 28 pages, 263 KB
20. 2002 — 27 pages, 193 KB
21. 2001 — 27 pages, 187 KB
22. 2000 — 28 pages, 371 KB
23. 1999 — 24 pages, 374 KB
24. 1998 — 23 pages, 365 KB
25. 1997 — 27 pages, 370 KB
26. 1996 — 35 pages, 560 KB
27. 1995 — 26 pages, 266 KB
28. 1994 — 22 pages, 255 KB
29. 1993 — 19 pages, 250 KB
30. 1992 — 18 pages, 364 KB
31. 1991 — 18 pages, 362 KB
32. 1990 — 18 pages, 367 KB
33. 1989 — 18 pages, 356 KB
34. 1988 — 19 pages, 521 KB
35. 1986 — 14 pages, 553 KB
36. 1975 to 1984 — 22 pages, 1.5 MB

State highway volumes by region

1. 2010-2014 AADT by region — 14 pages, 256 KB
2. 2009-2013 AADT by region — 14 pages, 252 KB
3. 2008-2012 AADT by region — 14 pages, 606 KB
4. 2007-2011 AADT by region — 14 pages, 483 KB
5. 2006-2010 AADT by region — 14 pages, 450 KB

Winter journeys – are you prepared?

Driving on parts of our highways during the winter months can be treacherous, says NZ Transport Agency Senior NetworkManager John Jarvis.

The Transport Agency’s Winter Journeys campaign aims to encourage drivers to be safe through planning ahead to reduce the risk of crashes over the winter months.

“Pre-planning is crucial if drivers want to enjoy safe travel and avoid delays caused by road restrictions, road closures or vehicle breakdowns,” says Mr Jarvis.

“Winter conditions from June to August make it the most challenging time for driving on our highways.

“Extreme weather conditions such as ice, snow, fog and wet weather can hit within a relatively short period of time so people need to be prepared,” he says. “Also be aware of grit on the road, particularly after a frost event and especially on corners. Slow down on a gritted surface.”

Black ice

When a clear and cold day is followed by mist or light rain, moisture on the roads can freeze over creating black ice, he says. Morning drivers in particular, and people driving under shaded areas, need to take care, slow down and avoid sudden braking.

 Central Otago and Queenstown and Milford/Te Anau state highways and some local roads were also places where chains should be carried over the winter and road conditions checked before setting out.

 The Transport Agency’s Winter Journeys campaign encourages drivers to make a habit of checking road conditions in the way that best suits them, for example:

• Use this dedicated website www.nzta.govt.nz/winterjourneys
• For the updated list of driving conditions, go to the Traffic and Travel map on the Transport Agency’s web page.
• Check Facebook NZ Transport Agency South Island or Twitter  Otago /Southland, or phone 0800 4 Highways, 0800 44 44 49.
• People can sign up for customised information at On the move or get email updates on road closures Highwayinformation@nzta.govt.nz
• Recent update on Dunedin’s Northern Motorway and the web camera at the Leith Saddle.

Simple rules for safe winter travelling:

• ensure your vehicle is safe for winter driving
• drive to the road and weather conditions
• allow extra time
• slow down and be prepared for unexpected hazards
• allow greater following distance between you and the vehicle ahead
• make sure your cell phone is well charged, check car charger also.
• have blankets, snacks, bottles of water ready in case of emergency or a breakdown.

The Transport Agency’s Winter Journeys campaign aims to encourage drivers to be safe and plan ahead to reduce the risk of crashes over the winter months.

“Pre- planning is crucial if drivers want to enjoy safe travel and avoid delays caused by road restrictions, road closures or vehicle breakdowns,” says Ms Wright.

“June to August is the most dangerous time for driving on our highways.

“When travelling the alpine passes, Arthurs Pass and Lewis Pass, as well as the Haast Pass (SH6) and Lindis/Burkes Pass (SH8), we advise drivers to carry chains from June to the end of August and know how to use them.

 “Extreme weather conditions such as ice, snow, fog and wet weather can hit within a relatively short period of time so people need to be prepared,” she says.

The Transport Agency’s Winter Journeys campaign encourages drivers to make a habit of checking road conditions in the way that suits them, for example:

• Use this dedicated website www.nzta.govt.nz/winterjourneys
• For the updated list of driving conditions, go to the Traffic and Travel map on the Transport Agency’s web page.
• Check Facebook NZ Transport Agency South Island or Twitter West Coast/ Canterbury, or phone 0800 4 Highways, 0800 44 44 49.
• People can sign up for customised information at On the move or get email updates on road closures Highwayinformation@nzta.govt.nz

 Simple rules for safe winter travelling:

• ensure your vehicle is safe for winter driving
• drive to the road and weather conditions
• allow extra time
• slow down and be prepared for unexpected hazards
• allow greater following distance between you and the vehicle ahead
• make sure your cell phone is well charged, check car charger also.
• have blankets, snacks, bottles of water ready in case of emergency or a breakdown.

This photo was taken this morning by Transport Agency contractors on the Lewis Pass, SH7, at Lockingtons, 5 km east of Springs Junction. At 9.30am the road temperature was -4.3 with ice forming and rain freezing as it hit the ground. The Transport Agency’s team is monitoring this site closely with grit and anti-icing compound applied.

For daily updated closure information click here.

NORTHERN MOTORWAY (SH1)

• Oteha Valley Road southbound on ramp, 16 June
• Esmonde Road northbound (loop) on ramp, 12 June
• Northbound lanes between Esmonde Road off ramp and Esmonde Road on ramp, 12 June (approx 11:00PM to 5:00AM)
• Stafford Road northbound off ramp, 14 June
• Curran Street northbound on ramp, 13 - 16 June
• Shelly Beach Road southbound off ramp, 15 - 16 June

CENTRAL MOTORWAY JUNCTION (SH1 & SH16)

• (SH16) Nelson Street eastbound off ramp, 16 June
• (SH1) Nelson Street northbound off ramp, 16 June (approx 10:00PM to 5:00AM)
• SH16 eastbound link to SH1 northbound, 16 June

SOUTHERN MOTORWAY (SH1)

• Khyber Pass Road southbound on ramp, 12 - 15 June (approx 10:00PM to 5:00AM)
• Gillies Avenue northbound on ramp, 16 June (approx 10:00PM to 5:00AM)
• Gillies Avenue southbound off ramp, 12 - 15 June (approx 10:00PM to 5:00AM)
• Greenlane northbound off ramp, 13 June (approx 10:00PM to 5:00AM)
• Greenlane southbound off ramp, 12 June (approx 10:30PM to 5:00AM) subject to other closures in the area, please check before travelling
• Ellerslie-Panmure Highway southbound off ramp, 12 - 13 June
• Ellerslie-Panmure Highway southbound on ramp, 12 - 13 & 15 June
• Southbound lanes between Ellerslie-Panmure Highway off ramp and Mt Wellington Highway on ramp, 15 June (approx 11:00PM to 5:00AM)
• Westbound lanes on Ellerslie-Panmure Highway between Main Rd and Ellerslie-Panmure Highway interchange, 12 - 13 June
• Northbound lanes between Mt Wellington Highway off ramp and Ellerslie-Panmure Highway on ramp, 16 June (approx 10:30PM to 5:00AM)
• SEART northbound on ramp, 16 June
• Mt Wellington Highway northbound on ramp, 16 June
• Manukau northbound on ramp, 13 June
• Manukau southbound on ramp, 13 June
• Northbound lanes between SH22/Drury off ramp and Papakura on ramp, 14 June
• SH22/Drury northbound on ramp, 14 June
• Papakura northbound (loop) on ramp, 14 June

NORTHWESTERN MOTORWAY (SH16)

• Westbound lanes between Te Atatu Road off ramp and Lincoln Road on ramp, 15 - 16 June (approx 10:00PM to 5:00AM)
• Te Atatu Road westbound on ramp, 15 - 16 June
• Eastbound lanes between Patiki Road off ramp and Western Springs on ramp, 12 - 16 June (approx 10:00PM to 5:00AM)
• Rosebank Road eastbound on ramp, 12 - 16 June
• Westbound lanes between Great North Road off ramp and Patiki Road on ramp, 12 - 16 June (approx 11:00PM to 5:00AM)
• Great North Road eastbound on ramp, 12 - 16 June
• Great North Road westbound on ramp, 12 - 16 June
• St Lukes Road westbound off ramp, 12 - 16 June (approx 11:00PM to 5:00AM)
• St Lukes Road westbound on ramp, 12 - 16 June
• Western Springs eastbound on ramp, 12 - 16 June

SOUTHWESTERN MOTORWAY (SH20)

• Northbound lanes between Dominion Road off ramp and Maioro Street, 13 June (approx 10:00PM to 5:00AM)
• Dominion Road northbound on ramp, 13 June
• Hillsborough Road southbound on ramp, 12 - 13 June
• Neilson Street northbound on ramp, 16 June (approx 10:00PM to 5:00AM)
• Walmsley Road southbound on ramp, 13 June
• Puhinui Road southbound on ramp, 12 June
• Cavendish Drive southbound on ramp, 12 June
• Southbound lanes between Puhinui Road off ramp and Lambie Drive on ramp, 12 June (approx 10:00PM to 5:00AM)

Please follow the signposted detours. The Transport Agency thanks you for your co-operation during these essential improvements and maintenance.

Updates on state highway conditions and hazards and get free email alerts on a specific route by signing up to OnTheMove(external link)

Auckland roads and public transport information go to Auckland Transport website

Ways to get in touch

Common questions

Find answers to our most commonly asked questions.

Feedback and complaints

Give us your feedback

Have a complaint?

Call us

Our contact centres are open Monday to Friday, 8am–6pm (8am - 8pm for Tolling enquiries).  We're also open Saturday and Sunday, 9am to 5pm for Tolling enquiries only. 

Media enquiry?

For media enquiries, talk to one of our  media team .

Making an Official Information Act request 

Find out how to make a request to the Transport Agency for information that we hold .

Our offices

Palmerston North Office

Level 3, 43 Ashley Street
Palmerston North

Private Bag 11777
Palmerston North 4442
New Zealand

Telephone: 64 6 953 6396
Fax: 64 6 953 6203

National Office

Victoria Arcade
50 Victoria Street
Private Bag 6995
Wellington 6141
New Zealand

Telephone: 64 4 894 5400
Fax: 64 4 894 6100

Whāngārei

Walton Plaza, 1st Floor
4 Albert St
Whāngārei

Private Bag 106602
Auckland 1143
New Zealand

Telephone: 64 9 430 4355
Fax: 64 9 459 6944

Please note: state highways services only from this office

Auckland

Level 11, HSBC House
1 Queen Street

Private Bag 106602
Auckland 1143
New Zealand

Telephone: 64 9 969 9800
Fax: 64 9 969 9813

Hamilton

Level 1, Deloitte Building
24 Anzac Parade

PO Box 973, Waikato Mail Centre
Hamilton 3240
New Zealand

Telephone: 64 7 958 7220
Fax: 64 7 957 1437

Tauranga

3rd Floor
Harrington House
32 Harington Street
Tauranga 3110

PO Box 13-055
Tauranga Central
Tauranga 3141

Telephone: 07 927 6009
Fax: 07 578 2909

Napier

Level 2, Dunvegan House 
215 Hastings Street

PO Box 740
Napier 4140
New Zealand

Telephone: 64 6 974 5520
Fax: 64 6 974 5529

Wellington

The Majestic Centre (Level 5)
100 Willis Street

PO Box 5084, Lambton Quay
Wellington 6145
New Zealand

Telephone: 64 4 894 5200 
Fax: 64 4 894 3305

Blenheim

Marlborough Roads
Level 1, The Forum
Unit 2.4, Market Street

PO Box 1031
Blenheim 7240
New Zealand

Telephone: 64 3 520 8330
Fax: 64 3 577 5309 
Note: we do not provide licensing at this office

Christchurch

Level 1, BNZ Centre
120 Hereford Street
Christchurch 8011

PO Box 1479
Russley 8140
New Zealand

Telephone: 64 3 964 2800
Fax: 64 3 353 9499

Dunedin

Level 2, AA Centre
450 Moray Place

PO Box 5245, Moray Place
Dunedin 9058
New Zealand

Telephone: 64 3 951 3009
Fax: 64 3 951 3013

Live chat

Call us

Online

Connect with us

Common questions

Find answers to our most commonly asked questions.

How do I convert my overseas driver licence to a New Zealand one?	Find out what you need to do here
What do I need to know about driving in New Zealand?	Find out who can drive on New Zealand roads, and what you need to have while driving
How can I tell you my new home or company address?	You can change your address online.
Where can I pay for my toll with cash or EFTPOS?	You can pay over the counter for your toll using cash or EFTPOS at selected BP and Caltex stations.  The list of participating BP and Caltex stations is on our Toll roads pages .
Where’s the nearest agent?	Find a driver licensing agent in your area
I haven’t received my vehicle licence (rego) label yet. What do I do?	If you still haven't received your licence  label call us on 0800 108 809.
Where can I find a list of CoF (certificate of fitness) agents?	Use this interactive map to find a CoF agent in your area.
Where can I find a WoF (warrant of fitness) agent?	There are around 3200 WoF agents in New Zealand. Look in the  Yellow Pages  (external link) to find your nearest agent.

Feedback and complaints

Give us your feedback

Have a complaint?

Call us

Our contact centres are open Monday to Friday, 8am–6pm (8am - 8pm for Tolling enquiries).  We're also open Saturday and Sunday, 9am to 5pm for Tolling enquiries only. 

Contact centre	Freephone number
Driver licensing	0800 822 422
Tolling	0800 40 20 20
Road user charges	0800 655 644
Latest highway information (24/7)	0800 44 44 49
Motor vehicle licensing and registrations	0800 108 809
Overdimension permits	0800 683 774
Practice (Novice driver programme)	0800 772 284
If you’re calling from overseas	+64 6 953 6200

Media enquiry?

For media enquiries, talk to one of our  media team .

Making an Official Information Act request 

Find out how to make a request to the Transport Agency for information that we hold .

Our offices

Palmerston North Office

Level 3, 43 Ashley Street
Palmerston North

Private Bag 11777
Palmerston North 4442
New Zealand

Telephone: 64 6 953 6396
Fax: 64 6 953 6203

National Office

Victoria Arcade
50 Victoria Street
Private Bag 6995
Wellington 6141
New Zealand

Telephone: 64 4 894 5400
Fax: 64 4 894 6100

Whāngārei

Walton Plaza, 1st Floor
4 Albert St
Whāngārei

Private Bag 106602
Auckland 1143
New Zealand

Telephone: 64 9 430 4355
Fax: 64 9 459 6944

Please note: state highways services only from this office

Auckland

Level 11, HSBC House
1 Queen Street

Private Bag 106602
Auckland 1143
New Zealand

Telephone: 64 9 969 9800
Fax: 64 9 969 9813

Hamilton

Level 1, Deloitte Building
24 Anzac Parade

PO Box 973, Waikato Mail Centre
Hamilton 3240
New Zealand

Telephone: 64 7 958 7220
Fax: 64 7 957 1437

Tauranga

3rd Floor
Harrington House
32 Harington Street
Tauranga 3110

PO Box 13-055
Tauranga Central
Tauranga 3141

Telephone: 07 927 6009
Fax: 07 578 2909

Napier

Level 2, Dunvegan House 
215 Hastings Street

PO Box 740
Napier 4140
New Zealand

Telephone: 64 6 974 5520
Fax: 64 6 974 5529

Wellington

The Majestic Centre (Level 5)
100 Willis Street

PO Box 5084, Lambton Quay
Wellington 6145
New Zealand

Telephone: 64 4 894 5200 
Fax: 64 4 894 3305

Blenheim

Marlborough Roads
Level 1, The Forum
Unit 2.4, Market Street

PO Box 1031
Blenheim 7240
New Zealand

Telephone: 64 3 520 8330
Fax: 64 3 577 5309 
Note: we do not provide licensing at this office

Christchurch

Level 1, BNZ Centre
120 Hereford Street
Christchurch 8011

PO Box 1479
Russley 8140
New Zealand

Telephone: 64 3 964 2800
Fax: 64 3 353 9499

Dunedin

Level 2, AA Centre
450 Moray Place

PO Box 5245, Moray Place
Dunedin 9058
New Zealand

Telephone: 64 3 951 3009
Fax: 64 3 951 3013

Ways to get in touch

Call us

Online

Common questions

Find answers to our most commonly asked questions.

View all of our frequently asked questions

Email us

For all tolling enquiries please  complete our online form , or you can email us at  tollroad@nzta.govt.nz .

Call us

You can call our tolling contact centre on 0800 40 20 20.

We are open Monday to Friday 8am to 8pm, or Saturday and Sunday 9am to 5pm.

Live chat

Call us

Online

Common questions

Find answers to our most commonly asked questions.

What do I do if I'm having trouble accessing or setting up a toll account?	Please call us .
Where can I pay for my toll with cash or EFTPOS?	You can pay over the counter for your toll using cash or EFTPOS at selected BP and Caltex stations.  The list of  participating BP and Caltex stations is on our Toll roads pages .

View all of our frequently asked questions

Email us

For all tolling enquiries please  complete our online form , or you can email us at  tollroad@nzta.govt.nz .

Call us

You can call our tolling contact centre on 0800 40 20 20.

We are open Monday to Friday 8am to 8pm, or Saturday and Sunday 9am to 5pm.

The NZ Transport Agency has launched its Winter Journeys campaign, which encourages drivers to plan ahead to reduce winter driving risks.

“There are more vehicle crashes during June and August when motorists are likely to encounter fewer daylight hours and wetter, more slippery roads,” says Ernst Zöllner, the Transport Agency’s Road Safety Director.

“Simple guidelines for winter travelling include ensuring your vehicle is safe, always driving to the road and weather conditions, allowing more time for your travel, slowing down, being prepared for unexpected hazards and allowing greater following distance between you and the vehicle ahead,” says Mr Zöllner.

“The room for mistakes is reduced when road and weather conditions are less favourable, and we don’t want anyone’s mistake to end in an avoidable tragedy.”

“Most important though is to plan your journey, check weather and road conditions, choose the safest route if you have the option and if possible avoid travelling in extreme weather and road conditions.

“And remember, road closures and restrictions are put in place for your protection and other road users, so please observe these.”

Drivers can get the most up to date information to help plan their trip via a dedicated website www.nzta.govt.nz/winterjourneys or by calling 0800 44 44 49 (0800 4 HIGHWAYS).

Bay of Plenty motorists can also go to www.drivelive.nz/BayofPlenty and www.drivelive.nz/tauranga, websites that tell drivers what the current travel times are to get to key places around the region. 

People travelling through the Bay of Plenty are also advised that they may encounter speed restrictions and other traffic management on state highways around the region this month, as Transport Agency contractors continue work on safety upgrades and major projects such as the Maungatapu underpass.

Roadworks that are scheduled to start in the next week or are currently underway are detailed below to help people plan ahead when travelling.

SH2 Chapel Street Viaduct Tauranga
Contractors carrying out maintenance on the viaduct from June 19 through to June 23 and motorists are advised to drive with extra care and attention.

The work will be carried out at night between the hours of 7pm and 6am to avoid major delays to traffic. One lane will be closed and speed restrictions will be in place.

SH2 Bethlehem
Transport Agency contractors will be carrying out ‘mill and fill’ works on a section of SH2 Bethlehem overnight on June 15 and 16.The work involves digging up a section of road and layering hot asphalt to repair the road surface.  One lane will be closed during the work and speed restrictions will be in place. The work is being carried out between the hours of 7pm and 6am to reduce the impact on traffic. Drivers are urged to drive with care and expect minor delays during work hours.

SH2 Te Puna Roundabout
Contractors have started stage one of the roundabout project which includes surveying and locating services such as power, water, stormwater and sewerage. The work is mainly offline and is not expected to significantly impact traffic on SH2 in the short term. The main part of the work, including construction of the roundabout, will get underway in September. 

SH2 Snodgrass Road
Transport Agency contractors are carrying out ‘mill and fill’ works on a section of SH2 near Snodgrass Road from June 19 until June 23. The work involves digging up a section of road and layering hot asphalt to repair the road surface.  The work will be carried out each night from 7pm to reduce the impact on traffic. Drivers are urged to drive with extra care and adhere to speed restrictions and other traffic management that will be in place.

SH2 between Tauranga and Waihi
Motorists travelling on SH2 between Tauranga and Waihi are urged to drive with extra care as work continues on a major safety upgrade.

A section of highway between Wainui South Road and Sargent Drive is being repaired and widened, and a wire rope central median barrier installed to prevent head on crashes.

A 50km/h speed restriction is in place for the safety of workers and people are urged to stay alert behind the wheel as there will be changes to the road layout. The work is expected to be completed this month.

SH29/ Takitimu Drive and SH36/Taurikura Drive roundabout upgrade
Motorists are asked to drive with extra care when travelling through the roundabouts over the next two months. Tauranga City Council’s contractor is carrying out works and speed restrictions, lane closures and occasional stop/go traffic management will be in place at times. 

SH35 Opotiki to Cape Runaway and SH2 Waioeka Gorge
Transport Agency contractors will be working at various sites along these routes in June, carrying out drainage improvement works.  Traffic management will be in place and motorists are advised to drive with extra care and expect minor delays. 

Rotorua/Eastern Bay of Plenty safety improvements
Transport Agency contractors will be making safety improvements to the state highway network around Rotorua and near Opotiki over the next month. The changes include installing safety rails, new road marking, and tree trimming to improve visibility. Speed restrictions and other traffic management will be in place at times on SH36 Hamurana, SH30 Lower Atiamuri, SH5 Reporoa/Mihi, SH2 Opotiki, and SH35 Opape. 

Eastern Bay of Plenty water cutting
Speed restrictions and stop/go traffic management will be in place on state highways around the Eastern Bay of Plenty this month as contractors continue an annual water cutting programme.

Water cutting with a high pressure water jet removes areas of excess bitumen that have appeared during the hot weather over summer. It helps to improve grip and prolong the life of the road. Work is continuing on SH2 from Waiotahe through to the Waioeka Gorge. People should expect minor delays and are urged to drive carefully through the work sites.

The contractors will be working on the cliff face to remove loose rocks and scrub at risk of falling on the road. Crews will access the work area by abseil from The Cliffs and from a boom-lift on Rocks Road.

Rocks Road will be temporarily restricted to a single lane and may be closed under stop/go conditions for a few minutes at a time while the work is carried out. No parking will be permitted through the work zone. 

The work is expected to take two nights and will see crews on site from 7:30pm to 5:30am to minimise disruption to road users. The work is dependent on good weather, so work will be postponed until the next suitable night if bad weather strikes.

'Rocks Road is a busy road with over 20,000 cars and trucks travelling on it every day between Port Nelson and Tahunanui.  It is also a popular route for cyclists and pedestrians,' Mark Owen, Regional Performance Manager, NZ Transport Agency says.

'The nature of cliff face above Rocks Road means that it is subject to ongoing weathering and erosion which can result in rocks falling on the road from time to time. 

'To help mitigate the risk to road users, the Transport Agency carries out regular monitoring to manage and maintain the cliff face. We appreciate the patience, consideration, and care shown by road users, and residents whose properties that border the road, while this maintenance work is carried out,' Mr Owen says.