The GEM Awards (Going the Extra Mile) is the NZ Transport Agency's opportunity to recognise and celebrate suppliers who go the extra mile for customer service and safety.
The winners in each category were announced at an awards ceremony in Auckland on 14 March 2013.
Find about more about the GEM Awards
Improvements category
Improvement projects included all new construction works – both small and large scale.
Customer Care Culture
Winner: Fulton Hogan HEB TEL Construction Alliance
Entry: Tauranga Eastern Link Alliance
Entry presentation: Customer Care Culture
Customer Care Culture winner 2012: Fulton Hogan HEB TEL Construction Alliance
Customer Care Culture winner 2012: Fulton Hogan HEB TEL Construction Alliance
Finalists
Innovations in Customer Care
Winner: HEB Construction Ltd
Entry: Papakura interchange upgrade
Entry presentation: Innovations in customer care – Papakura interchange upgrade
Innovations in Customer Care Winner 2012: HEB Construction Ltd
Innovations in Customer Care Winner 2012: HEB Construction Ltd
Providing Excellent Customer Care During an Event or Incident
No finalists or winners were selected for this category.
Health and Safety
Winner: Fulton Hogan HEB TEL Construction Alliance
Entry: Tauranga Eastern Link Alliance
Entry presentation: Customer Care Culture - Tauranga Eastern Link Alliance
Health and Safety winner 2012: Fulton Hogan HEB TEL Construction Alliance
Health and Safety winner 2012: Fulton Hogan HEB TEL Construction Alliance
Finalists
- Highly commended : NGA Newmarket Alliance, Improving Project Safety Through Personal Leadership, 2012 Safety Essentials and One Team Culture
- Fulton Hogan – Christchurch southern motorway project
Maintenance category
Maintenance projects included re-construction, re-instatement and emergency works, as well as network optimisation and general network maintenance activities that keep the state highway network performing as it's been designed to do.
Customer Care Culture
Winner: Downer New Zealand
Entry: S.M.I.L.E. – Going the extra mile
Entry presentation: Customer Care Culture 2012 - S.M.I.L.E.
Customer Care Culture winner 2012: Downer New Zealand
Customer Care Culture winner 2012: Downer New Zealand
Finalist
- Opus International Consultants – Whangarei Office, PN3461-Northern state highway network management contract for professional services
Innovations in Customer Care
Winner: Auckland Motorway Alliance
Entry: Survey Success
Entry presentation: Innovation in Customer Care – Auckland Motorway Alliance
Innovations in Customer Care Winner 2012: Auckland Motorway Alliance
Innovations in Customer Care Winner 2012: Auckland Motorway Alliance
Winner: Higgins
Entry: State Highway 3 Manawatu Gorge slip
Entry presentation: Manawata Gorge slip
Customer Care During an Event or Incident winner 2012: Higgins
Customer Care During an Event or Incident winner 2012: Higgins
Finalists
- Highly commended : Opus International Consultants – Alexandra Office, Central Otago Geotechnical Rapid Response Team
- Downer NZ and Opus International Consultants, Waioeka Gorge (Sandy's Slip)
Health and Safety
Winner: Fulton Hogan
Entry: West Waikato performance specified maintenance contract (PSMC 007) NZTA 2/10-009/601
Entry presentation: Health & Safety – PSMC 007 West Waikato Network
Health and Safety winner 2012: Fulton Hogan
Health and Safety winner 2012: Fulton Hogan
Finalists
- Higgins, Higgins 'Our Way' programme
- Fulton Hogan Marlborough, Marlborough safety initiatives