The GEM Awards (Going the Extra Mile) is the NZ Transport Agency's opportunity to recognise and celebrate suppliers who go the extra mile for customer service and safety.
The winners of the 2011 GEM awards were announced in October 2011.
Find about more about the GEM Awards
GEM Awards winners 2011
GEM Awards winners 2011
Improvements category
Improvement projects included all new construction works – both small and large scale.
Customer Care System
Winner: Victoria Park Alliance
Entry: Victoria Park Tunnel
Customer Care System winner 2012: Victoria Park Alliance
Innovations in Customer Care
Winner: NGA Newmarket Alliance: NZ Transport Agency, Leighton Contractors, Fulton Hogan, VSL, URS, Beca, Tonkin and Taylor, and Boffa Miskell
Entry: Newmarket Viaduct Replacement Project
Innovations in Customer Care winner 2011: NGA Newmarket Alliance
Innovations in Customer Care winner 2011: NGA Newmarket Alliance
Newmarket Viaduct Replacement Project website
Providing Excellent Customer Care During an Event or Incident
Winner: NGA Newmarket Alliance: NZ Transport Agency, Leighton Contractors, Fulton Hogan, VSL, URS, Beca, Tonkin and Taylor, and Boffa Miskell
Entry: Orchestrating New Zealand's biggest motorway closure – Southbound Switch
Also the Supreme Award winner
Excellent Customer Care During an Event or Incident winner 2011: NGA Newmarket Alliance
Excellent Customer Care During an Event or Incident winner 2011: NGA Newmarket Alliance
Maintenance category
Maintenance projects included re-construction, re-instatement and emergency works, as well as network optimisation and general network maintenance activities that keep the state highway network performing as it's been designed to do.
Customer Care System
Joint winner: Auckland Motorway Alliance
Entry: KRA/KPIs/Vanessa
Customer Care System joint winner 2011: Auckland Motorway Alliance
Customer Care System joint winner 2011: Auckland Motorway Alliance
Joint winner: Opus Inroads Office – Tauranga
Entry: Inroads customer care process
Customer Care System joint winner 2011: Opus Inroads
Customer Care System joint winner 2011: Opus Inroads
Innovations in Customer Care
Winner: Opus International Consultants – Greymouth
Entry: Providing traveller information
Innovations in Customer Care winner 2011: Opus Greymouth
Innovations in Customer Care winner 2011: Opus Greymouth
Providing Excellent Customer Care During an Event or Incident
Winner: Opus International Consultants – Christchurch
Entry: Response to the Canterbury earthquakes
Providing Excellent Customer Care During an Event or Incident winner 2011: Opus Christchurch
Providing Excellent Customer Care During an Event or Incident winner 2011: Opus Christchurch